Following are the terms and conditions that constitute our Shipping Policy.

Processing times

All orders are processed within 3 working days provided the items are in stock. If items are out of stock, our customer service team will contact you to inform you of expected restocking times or offer alternative items.

Delivery estimates

Our customer service team will inform you of an estimated delivery time. Any unsuccessful delivery attempts where the customer has been informed of an estimated delivery time will be charged to the customer at the original cost.

All items are shipped via a pallet service, courier or Luton van depending on the size, quantity and weight of the items ordered. Where applicable, consignments may be split over the course of one-to-two days to ensure delivery of all goods ordered.

All deliveries are made 8am-5pm but may exceed 5pm in busier periods.The date of delivery specified by the Supplier is an estimate only. Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

Shipment conditions

Pallets are wrapped with shrink wrap which does not protect them from the weather. The customer is responsible for protecting their pallets from getting wet.


If your order has not yet been processed, you can request a cancellation by contacting our customer services team. If your order is in process or already in transit, please wait for your order to arrive before initiating the return by contacting our customer service team. Please note that you may have to pay a restocking fee where the cancellation has been requested whilst the order is in process or already in transit.


Only items that have been purchased directly from EWI Bristol, either via the online store or at an EWI Bristol retailer, can be returned to EWI Bristol. These do not include tinted products, bagged items & special orders which are non returnable. 

You have 7 calendar days to return all other items and you will also be charged a 20% restocking fee on returns.

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